1. Overview
This policy explains when a 17Signal purchase may be refunded and how to request a refund or cancel a subscription. It forms part of our Terms of Service. A provider identified at checkout or on your receipt may help with transaction support and approved refunds. Nothing here limits mandatory rights under applicable law.
2. Seven-day first-subscription window
You may request a refund of the first payment for a new 17Signal subscription within seven calendar days of the original purchase date. If approved, the refund covers that first subscription charge. The window does not automatically apply to renewals, previously refunded accounts, or separately purchased credit refills that have already been used. We may still approve a full or partial refund when appropriate, and applicable legal rights remain unaffected.
3. Billing errors and non-delivery
If you were charged twice, charged the wrong amount, or did not receive paid access or credits after purchase, contact us promptly. We will review the transaction and correct a verified billing error or work to provide the purchased access. If a technical issue prevents delivery, we will arrange an appropriate refund where the issue cannot be resolved.
4. How to request a refund
Email support@17signal.com with your account email, purchase date, receipt or transaction number if available, and a short description of the issue. You may also use the support link on your receipt. Please do not include sensitive payment details in your message.
5. Review and processing
We review requests against the transaction record and the terms shown at purchase. We normally submit an approved refund within 14 days of approval. The time until funds appear depends on the provider and your financial institution. Refunds are generally returned through the original transaction route. Any additional rights provided by the seller identified at checkout also apply.
6. Subscription cancellation
You can cancel at any time in your 17Signal billing settings or by emailing support@17signal.com. Cancellation takes effect at the end of your current paid billing period and stops future subscription renewals. You can disable optional automatic credit refills separately in billing settings. Cancellation does not automatically refund a charge already paid; submit a refund request under section 4 if you seek one.
7. Changes and contact
We may update this policy prospectively and will post a new effective date. Changes do not reduce rights that already attached to a completed purchase. For account, billing, cancellation, or refund help, email support@17signal.com.
Email support@17signal.com.