1. Agreement and eligibility
These Terms of Service (“Terms”) govern your use of 17signal.com, the 17Signal application, and related software and services (the “Service”). By creating an account, using the Service, or placing an order, you agree to these Terms, our Privacy Policy, and our Refund Policy.
If you use 17Signal for an organization, you confirm that you have authority to bind it. You must be at least 18 years old and legally able to enter this agreement.
2. The Service
17Signal provides software for B2B lead research, account and contact qualification, campaign planning, email outreach, reply handling, and related automation and analytics. Features, limits, credits, integrations, and support depend on the plan or offer you choose. We may improve or change features and will give reasonable notice where a material change significantly reduces a paid plan's core functionality, when practical.
3. Accounts and security
Provide accurate account information, keep it current, and protect your credentials. You are responsible for authorized users and activity under your account. Do not share access outside your permitted team or bypass usage or security controls. Notify support@17signal.com promptly if you suspect unauthorized access.
4. Lawful outbound use
Use the Service only for lawful business purposes. You are responsible for the data you supply, the audiences you target, your campaign instructions and messages, sender identification, consent where required, suppression lists, and unsubscribe handling. You must comply with laws and the rules of connected services that apply to your campaigns.
Do not use 17Signal to send unlawful spam, contact people after an applicable opt-out, deceive or impersonate anyone, harass or threaten anyone, infringe rights, distribute malware, evade provider restrictions, scrape or resell the Service, or interfere with its security or availability. Automated suggestions and research should be reviewed before you rely on them. We do not guarantee delivery, replies, meetings, or sales.
5. Customer data and integrations
You retain your rights in information and content you provide or connect (“Customer Data”). You permit us to host, process, transmit, and display it as needed to provide, secure, support, and improve the Service, as described in our Privacy Policy. You confirm that you have the rights and permissions needed to provide Customer Data and connect third-party services.
When you connect a mailbox, calendar, CRM, or other service or authorize an action involving it, you permit the exchange of information needed for that action. Connected services have their own terms and may change or become unavailable.
6. Plans, credits, and orders
Current prices, billing intervals, included credits, refill rates, limits, and any trial or promotion are shown on our pricing page, in the product, or at checkout. One outbound credit corresponds to one successfully dispatched email. Credits are a usage allowance for the Service, not cash or a stored-value account. Unused credits carry over while an eligible paid subscription remains active; remaining access after cancellation follows the plan terms shown in the product.
Before you confirm a purchase, checkout will show the product, amount due, billing interval, and applicable taxes. We use third-party providers to process purchases. The seller or provider for a transaction is identified at checkout or on the receipt, and its buyer terms may also apply to the transaction.
7. Subscriptions and cancellation
Paid subscriptions renew at the interval and price shown at checkout until canceled. By confirming a recurring purchase, you authorize the provider identified at checkout to collect the initial and recurring charges, including applicable taxes. We will communicate material price changes as required by law before they apply.
You can cancel in your account's billing settings or by emailing support@17signal.com. Cancel before the next renewal to stop future subscription charges. Cancellation takes effect at the end of the current paid period. Optional automatic credit refills are enabled only when you choose them in billing settings and can be disabled there. Cancellation does not itself refund a completed charge.
8. Refunds and delivery
Our Refund Policy explains our seven-day first-subscription refund window, billing errors, non-delivery, and how to request help. Paid access and credits are normally provisioned after a successful purchase and any required account setup. If access is delayed or unavailable, contact support so we can restore it or review an appropriate refund. Mandatory rights under applicable law and any additional terms shown by the checkout provider remain unaffected.
9. Ownership and license
17Signal and its licensors own the Service, including its software, interface, documentation, and trademarks, except for Customer Data. While you comply with these Terms and your plan, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. You may not copy, reverse engineer, distribute, or sublicense the Service except where law permits.
10. Suspension and termination
We may suspend or end access if you materially breach these Terms, fail to pay, create a security or legal risk, engage in fraud, or misuse the Service. Where practical and lawful, we will give notice and a chance to resolve the issue. We may act immediately to prevent harm.
11. Disclaimers and liability
Third-party and public business information may change or contain errors, and AI-generated outputs may be inaccurate. Review information and messages before relying on them. To the extent permitted by law, the Service is provided “as is” and “as available” without a guarantee of uninterrupted access or a particular business result.
To the extent permitted by law, 17Signal is not liable for indirect or consequential losses, including lost profits, opportunities, or data. Our total liability relating to the Service will not exceed the amount you paid for it in the 12 months before the event giving rise to the claim. These limits do not apply where law prohibits them.
12. Changes and general terms
We may update these Terms prospectively and will post a new effective date. We will give additional notice of material changes where required. Continued use after the effective date means you accept the updated Terms; if you disagree, stop using the Service and cancel before renewal. If one provision is unenforceable, the rest remain effective. Mandatory rights under applicable law continue to apply.
13. Contact and support
For product, account, purchase, cancellation, or refund help, email support@17signal.com. You may also use the support or subscription-management link on your purchase receipt.
Email support@17signal.com.